FAQs

Browse our common questions to find the answers to any questions you have about the Sears Arrive Lounge.

General Information

What is the Sears Arrive Lounge?

The Sears Arrive Lounge is a fun place for kids to see new clothes from Sears, participate in fun contests and play exciting games.

Is the Sears Arrive Lounge for kids of a certain age?

Yes, the Sears Arrive Lounge was created for children under the age of thirteen. The content on the web site is geared towards that age group in particular, but anyone can access the Sears Arrive Lounge. Parents of children who want to register for the Sears Arrive Lounge are encouraged to validate their children's accounts so that they may have full access to all the fun games and contests featured on the web site.

Does it cost any money to join the Sears Arrive Lounge?

No, the Sears Arrive Lounge is free! Your child can register at any time by going to the web site and clicking on the 'Register' link on the homepage.

Kid's Online Activity

What information does Sears collect from children?

We only collect personal information when you or your child voluntarily submits it to us or voluntarily registers as a user of the Sears Arrive Lounge–things like their first name, date of birth and gender. To learn more, please read our Privacy Policy.

What type of communication will Sears have with my child?

None. Sears may only contact you–the parent–at the email address or telephone number you provide with information about topics you've opted in during the registration process. If you would like to modify your communication settings, please log in to your account.